Terms and Conditions
A standard order will be on hire to you for 3 days. Any extra time required may incur a surcharge but this will be discussed at the time of order.
Delivery or Collection
Wonderland Tea Parties is very happy for you to collect your crockery and accessories from the address stipulated at the time of your order, therefore avoiding any delivery or collection charges. However if you prefer for us to deliver and collect the goods for you there is a sliding scale for delivery and collection charges within a 50 mile radius of Wonderland Tea Parties. Outside of this area we will speak to you to discuss the delivery/collection charge at the time of your order.
If you have to cancel your order and you do so within 30 day of the agreed delivery/collection date then you will incur no charge and your deposit will be returned in full. However if cancellation takes place within 30 days of the agreed delivery/collection date your 50% pre paid deposit is non-returnable. Please make your cancellation in writing via Royal Mail to the stipulated address given on your order confirmation.
All of your items will be packaged carefully and must be returned to Wonderland Tea Parties having been repackaged with due care and placed back into their original boxes or crates. The crockery is obviously fragile and if you choose to avoid a washing up surcharge and wish to wash the items yourself, it is imperative that they are hand washed and dried with care. These vintage items were obviously not designed for dish washers!
Please make sure that any linen is dry and free of debris before being packed away. If tablecloths and napkins are left damp they are highly susceptible to mildew. Damage caused by mildew, cigarettes, candle burns, or heavy staining will be charged at full replacement cost which is £20 per cloth and £1.50 per napkin.
Charges and Damages
When your order is placed with Wonderland Tea Parties you will be asked to secure it with a 50% payment of the value of your total order. The balance will then be payable 30 days prior to your delivery date. In addition there will be an £50 or 50% of your total order (whichever is greater) standard damage deposit which is payable at the same time as your balance, in cash. This will be returned in full unless anything is damaged or broken. If this is the case each item will be deducted from the £50 damage deposit at £5 per item regardless of size. Linen is charged at a value of £10 per tablecloth if stained or damaged. This deposit will be returned once all items have been checked and the order is deemed to be complete and in good order. Crockery and glassware returned chipped will be charged as broken. If you notice damage to any items received you must inform Wonderland Tea Parties immediately.
You are fully responsible for the care of all items and are expected to return them to Wonderland Tea Parties in good order.
As previously mentioned we are very happy to take care of the cleaning of all items upon their return. Please scrape all surfaces clean of food before repackaging. This washing up service will need to be requested at the time of order. This service will be charged at 15% of the value of the total hiring charge for applicable items.
Wonderland Tea Parties will accept no responsibility for damage or injury caused to person or product as a result of this hire arrangement, unless negligence on the part of Wonderland Tea Parties can be shown. All goods are hired and are the responsibility of the hirer until they are returned to Wonderland Tea Parties.
For your peace of mind we strongly recommend that a suitable insurance be taken out by yourself as all equipment is the responsibility of the hirer until return or collection, including equipment left at other premises. Any losses, damage or breakages will be charged accordingly.